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Viewing the assets related to an item

There are many places where you can view the hardware assets that are related to a specific item, such as from an incident or from a computer CI. In all instances you need to first link the hardware asset to the item. For each instance, the following table describes how to link an item with the asset and then how to view the item’s related hardware assets.

This intermediate view is in fact an advanced search result that can be fil­tered, exported, etc.

Item

How to Link an Asset

How to View Related Assets

Computer CI

Follow the instructions in Creating a single hardware asset.

The CI and the hardware asset are now related.

NOTE: If the serial number and/or asset tag is identical between the CI and the asset, you do not need to manually link them together. For more details, see Hardware asset and computer CI linking

  1. Go to the Configuration Items workspace and click Computers.

  2.  Select a view and a com­puter CI in that view.

  3.  Click View Related Hard­ware Assets.

Cost Center

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2.  Open a hardware asset.

  3.  Go to the Financial tab, Pur­chasing details section.

  4.  Add a Cost Center.

  1. Go to the Administration folder > Cost Centers > All Cost Centers view.

  2.  Select a cost center.

  3.  Click View Related Hard­ware Assets.

NOTE: The results contain all of the related assets for the cost center and the cost cen­ter’s children. The cost center’s children, if it has any, can be found on the Hierarchy tab.

Disposal
agreement

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2.  Select a hardware asset and dispose of it in accor­dance with Disposing of an asset. Ensure that you add a dis­posal contract during the disposal.

The hardware asset and the disposal contract are now related.

  1. Go to the Contract Manage­ment > All Disposal Agree­ments view.

  2. Select an agreement.

  3. Click View Related Hard­ware Assets.

Hardware
catalog item

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2. Open a hardware asset.

  3.   In the Model field, click Add. The Model form opens.

  4.   Find a catalog item and click OK.

  5.   Click OK to save the hard­ware asset.

The catalog item and the hard­ware asset are now related.

NOTE: If your hardware assets already have Model information, which came from hardware catalog items, then they may already be related.

  1. Go to the Hardware Asset Management > Hardware Catalog > All Hardware Cat­alog Items view.

  2. Select a catalog item.

  3. Click View Related Hard­ware Assets.

Hardware main­tenance & sup­port agreement

Follow the instructions in To add an agreement to a hardware asset:.

The agreement and the hard­ware asset are now related.

  1. Go to Contract Manage­ment > All Hardware Main­tenance & Support Agreements.

  2. Select an agreement.

  3. Click View Related Hard­ware Assets.

Incident

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2.   Select a hardware asset and click Create Related Incident. The hardware asset and the incident are now related.

  1. Go to the Work Items work­space and click Incident Management.

  2. Select an incident view and a particular incident.

  3. Click View Affected Hard­ware Assets.

Lease schedule

  1. Follow the instructions in To add an agreement to a hardware asset:.

  2. The lease schedule and the hardware asset are now related.

  3.   Ensure that the lease schedule has been added to a lease agreement, see Creating a lease schedule.

  1. Go to Contract Manage­ment > Lease Agreements > All Lease Agreements.

  2. Select an agreement.

  3. Click View Related Hard­ware Assets.

Location

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2. Open the hardware asset.

  3. Go to the Ownership and Location section and add a Location.

  1. Go to the Administration folder and click Locations > All Locations.

  2. Select a location.

  3. Click View Related Hard­ware Assets.

NOTE: The results contain all of the related assets for the location and the location’s chil­dren. The location’s children, if it has any, can be found on the Hierarchy tab.

Organization

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2. Open the hardware asset.

  3. Go to the Ownership and Location section and add an Organization.

  1. Go to the Administration folder and click Organiza­tions > All Organizations.

  2. Select an organization.

  3. Click View Related Hard­ware Assets.

NOTE: The results contain all of the related assets for the organization and the organiza­tion’s children. The organiza­tion’s children, if it has any, can be found on the Hierarchy tab.

Printer CI

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2. Open the hardware asset.

  3. Under Configuration Items, click Add.

  4. Find the associated printer CI and add it to the hard­ware asset.

The printer CI and the hard­ware asset are now related.

  1. Go to the Configuration Items workspace and click Printers.

  2. Select a view and a printer CI in that view.

  3. Click View Related Hard­ware Assets.

Software title

Ensure that there is a link between the hardware asset and a computer CI. This is usu­ally established automatically through a matching serial num­ber, but if you need to establish it manually see Creating a single hardware asset. The computer CI contains a list of the installed software items based on the discovery process.

Ensure that the software items have been mapped to software titles. See Creating a software catalog.

The software title and the hardware asset are now related.

  1. Go to Software Asset Man­agement > Software Cata­log > Software Titles Tracked by Installation view or Software Titles Tracked by Assignment view.

  2. Select a software title.

  3. Click View Related Hard­ware Assets.

Software ver­sion

Ensure that there is a link between the hardware asset and a computer CI. This is usu­ally established automatically through a matching serial num­ber, but if you need to establish it manually see Creating a single hardware asset. The computer CI contains a list of the installed software items based on the discovery process.

Ensure that the software items have been mapped to software versions. Go to the software title and open the software ver­sion form. Add one or more software items to the version.

The software version and the hardware asset are now related.

  1. Go to Software Asset Man­agement > Software Cata­log > Software Titles Tracked by Installation view­Software Titles Tracked by Installation view or Software Titles Tracked by Assign­ment view.

  2. Select a software title.

  3. Open a software version.

  4. Click View Related Hard­ware Assets.

Users

  1. Go to the Hardware Asset Management > Hardware Assets > All Hardware Assets view.

  2. Open a hardware asset.

  3. Go to the Ownership & Location > Assigned to field and click Select to find a user. The Select User form opens.

  4. Select a user and click OK. The user is assigned to the hardware asset, which indi­cates they are now related.

  1. Go to the Configuration Items workspace and click Users.

  2.  Select a user and click View Related Hardware Assets.

Warranty

Follow the instructions in To remove an agreement from a hardware asset:.

The agreement and the hard­ware asset are now related.

  1. Go to the Contract Manage­ment > Warranty Agree­ments > All Warranty Agreements view.

  2.  Open an agreement.

  3. Click the Assets Under Warranty tab.